Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@ican.org. Please note that returns will need to be sent to the following address: 2375 W Sepulveda Blvd, Torrance, CA 90501

If your return is accepted, we'll email you a prepaid USPS return label and instructions. Return shipping costs are the customer's responsibility, so the cost of the return label will be deducted from your refund. Original shipping charges are non-refundable. If the item was damaged, defective, or incorrect, return shipping is on us.

You can always contact us for any return question at shop@ican.org.

Damages and issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect, so we can make it right at no cost to you.

Exceptions
We cannot accept returns on sale items, gift cards, or custom/personalized items.

Exchanges
The fastest way to get what you want is to return your original item, and once approved, place a separate order for the new one.

Refunds
Once we receive and inspect your return, we'll notify you of approval status. Approved refunds, minus the return label cost, are issued to your original payment method within 10 business days. If more than 10 business days have passed since approval and you haven't seen the refund, please contact us, as it may still be processing with your bank.